At ilwoulusa.com we only process orders during business days, which is Monday – Friday (excluding holidays). It takes approximately 1 to 2 business days to process an order before it is shipped. During periods of higher demand, orders may take up to 5 additional business days to process before being shipped.
Note: Occasional delays in processing time or Cancellation of order may occur when an item purchased is on back order or it is out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.
ilwoulusa.com may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).
In the situation that part of your order is out of stock, ilwoulusa.com will remove the out of stock item(s) from your order and will ship the remaining item(s). You will not be charged for out of stock items ordered, and will be inform by an email notification.
Applicable sales tax will be added to all purchases shipping to California and out-of-state.
Verification & Shipping
When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information.
Tracking Your Order
If you have a ilwoulusa.com account you can check the status of your order at any time.
To ensure the best shopping experience, we use USPS and UPS to deliver our packages.
Note: Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).
*Delivery date may vary according to UPS; we do not control the package after it leaves ilwoulusa.com
Alaska / Hawaii:
UPS ALASKA/HAWAII is charged $49.99 for the first 10 lbs. Every another 10 lbs will be charged for extra $19.99.
Examples: An order weights 15 lbs will be charged $49.99+$19.99=$69.98 for shipping.
An order weights 25 lbs will be charged $49.99+$19.99+$19.99=$89.97 for shipping.
Special Handling Fee:
Ground Shipping Orders, may subject to an additional $2.99 special handling fee for whose weight over 30lbs and order amount under $100. (On top of the free shipping policy).
*Order weight is calculated by ilwoulusa measurement data, and observational error might happen.
We cannot ship to P.O. Boxes or A.P.O. Box addresses. Orders will be canceled automatically without a valid street address.